We're here
to help

The quickest way to reach us is by email. We read every message ourselves, and we reply within 24 hours on weekdays.

There's no wrong reason to reach out. A few of the things people usually write to us about:

• General questions

  How the app works, features, and what's possible on your canvas.

• Bug reports

  Something feels off? Tell us what you saw and what you expected.

• Feature requests

  Ideas that would make Affix feel more like your stamp journal.

• Account & billing

  Sign-in, subscription, or anything payments-related.

• Privacy concerns

  Questions about your data, your stamps, or deletion requests.

• Just say hi

  We're a small studio. We genuinely like hearing from people.

A few small things make it much easier for us to get you an answer on the first reply:

• Your device and app version. iPhone model, iOS version, and the Affix build from Settings.

• What you expected, and what happened instead. Specifics help us reproduce the issue quickly.

• A screenshot, if you can. A picture really is worth a thousand words.

Affix is built by a small team who cares deeply about your memories. There are no silly questions, and no inbox too quiet for us to answer. If something about your stamp journal isn't working the way it should, we want to know.